I tend to call myself a designer & design lover, and indeed, I do admire aesthetics, consistency, and functionality more than anything else. Those who know me understand how serious about the details I am and how hard I can work on breathing life into my dreams. I’m Martyna, a Senior Product Designer shaping experiences of Tidio users!
What does “Grow with Tidio” mean to you?
At some point in your career, you stop learning new things as fast as before - you already have a lot of knowledge and a lot of experience, and basically, there's very little that can surprise you. And if you still want to grow, you need to look for knowledge in a different way or in different fields, like paying attention to the tiniest details, getting valuable feedback and working with it, or trying to get out of your comfort zone, just to feel more comfortable in something or to perform better and better.
That’s what I found in Tidio. I believe close cooperation with great specialists, especially Product Managers and UX Researchers, as well as with strategic-oriented C-level, makes me a more conscious and mature designer, not to mention our design team, in which we’re all totally different so we can learn from each other on a daily basis.
What attracted you to Tidio in the first place? Where did you first hear about Tidio?
I think my case can be pretty unique because I had known the product long before my recruitment process, as I’ve been using Tidio live chat and chatbots in my self-care goods e-commerce Hygge Nights that I run after-hours. So when I saw the open position for a Product Designer, I thought it would be cool to work here. The fun fact is that even though I had some knowledge about the product itself, I wasn’t aware of how complex the tool is and how ambitious goals such as Tidio have ahead.
What does your typical week working at Tidio look like?
Product Designers at Tidio are members of scrum teams that work in 2-week sprints, so it kind of defines our work rhythm. Personally, I work in two teams, and both focused on operators' experience, and each week, I have several team refinements and one-on-one meetings with Product Managers where we discuss potential work directions, analyze users' feedback, and look at the data.
Apart from that, every Thursday, there’s a Product Design Weekly, while on Fridays, all designers meet on Design Progress or Design Critique (alternately) to share what we’re currently working on. The time between the meetings is naturally dedicated to design as well as syncing with developers.
What has been the most important moment for you working at Tidio so far?
I would say the very beginning. When joining a new company, I always give 150% of myself, being very committed and trying to adapt as quickly as I can. The same was with Tidio, especially since I was supposed to take care of quite an important and strategic, at that time, piece of our product which was the new Inbox. With some fresh eyes, I analyzed the results of the first round of user testing and managed to convince the stakeholders to switch direction, which in the end, was developed and released to almost all of our users.
It was a very busy and demanding time for me though I believe thanks to that, I earned the trust of the product team, which along with a noticeable sense of ownership and proactivity, led to my promotion to Senior Product Designer at the beginning of the year. And I’m incredibly happy about that!
Any tips for someone looking to get into a career like yours?
Be passionate and proactive, ask questions, keep training your empathy, and wear someone’s shoes. Being a Product Designer does not begin or end with designing. You are responsible for a discovery phase or research. You need to be conscious and measure how your design affects the product and business goals. The more organized you are, the better. I would say it’s a very comprehensive role, also very engaging but exciting in the same way.
What are your hobbies? What do you love to do after work?
Without a doubt, I love to travel, and road trips are my favorites! Instead of following „Top 10 of…” guides, I prefer to explore new places in my own way, looking for beauty and taste in the streets, architecture, restaurants, and local’s life. Also, capturing these in the photos has given me a lot of pleasure lately.
When I’m home, after work, I manufacture above mentioned Hygge Nights products (yes, they’re handmade!) and handle online orders. I like to start and end each day by looking after my beloved aroid plants, while weekends mean to me cooking something yummy :)