Our Teams
Our company is comprised of specialists from diverse professional backgrounds. Get to know each team to find out if you’ll get along!
Customer Experience
Hi! Pleased to e-meet you! 👋
Let us introduce you to our team! Our goal is to provide our customers with the best support and world-class service, interacting with everyone the same way and assuring top quality.
Our team connects Tidio customers with specialists who deliver technical and pre-sale services. Our main goal is to support our users and provide them with the best experience. We strive to use the skills of each team member to the fullest (e.g., soft skills like empathy, which allows us to understand the user's emotions, or technical skills, which in turn helps personalize our services to any customer).
Why do we like being here:
Client Engagement and Business Growth
The opportunity to work closely with clients, witness their businesses grow, and contribute to their success is a source of joy and fulfillment. The relationships we form with clients are great not only because of the experience we gain but also due to the people we get to work with.
Supportive and Dedicated Team
What unites us is our care about the product and our desire to deliver the best possible service to the clients. Seeing other team members’ dedication helps us to power through even the most demanding challenges.
Working with AI-driven Product
What we like about being here is also the hands-on experience with the AI technology. It’s incredible to observe front row how little it takes to benefit from AI and how far the technology has come.
Dream Within a Dream
You know what is cool? Browsing the web and stumbling upon another great site that uses Tidio! Our work reality also merges with our clients’ world – we use the same tool we offer them to provide the best customer support. This “dream within a dream” situation enhances our understanding of the product, allows us to empathize with clients and excel in our work.
FAQ
We provide our support 24h a day from Monday to Friday, while during the weekends we answer our users' inquiries via emails. We offer help to all of our users via a chat widget installed on our website www.tidio.com as well as through the same chat widget visible in every Tidio admin panel. Our Customer Success Managers work with their clients on demand.
Oh yes, how else would we know we're doing a great job? 😇 For us, the most important are:
- Churn rate - we help clients get value from Tidio and when they do, churn rate decreases!
- CSAT
- Contact Rate
- Internal Quality Score
- Tidio 💙
- Zendesk
- Klaus
- GetGuru
- Document 360
The values that we find most important are:
- A customer-centric approach
- Honesty
- Quality
Learn & Share
Check out the projects we got involved in so far:
Design
Hi there! Welcome aboard to our creative crew! 👋
We’re a tight-knit group of Product and Visual Designers committed to crafting exceptional user experiences and captivating visuals. We blend creativity with functionality, ensuring seamless interactions and stunning aesthetics.
Why do we like being here:
Innovation
Tidio Product is innovating and bringing AI transformation to previously stale and rather conservative Customer Service industry. As designers at Tidio we are at the forefront of those changes and have unique problems ahead of us.
Challenge
Tidio is a fast-growing scale up that has changed a lot throughout last 5 years. Our design have to be very receptive and swift to adapt to changes. It means that oftentimes we are challenged to design concepts outside of our comfort zone, but we can count on each other and if needed we meet and organise design sprint to tackle hardest challenges.
People
Our design Team is like no other. We like each other, respect each other, value each other and whenever we meet you can see that as a Team we got each other's backs. Team is diverse and has different point of views, but every person brings their perspective aiming to improve the solution. In the end we know we are together trying to solve the problem.
Honesty
No matter if this is a design critique or life conversation we can count on each other giving honest and caring opinion. We care deeply and we talk with candor, as we appreciate feedback and understand how hard it is sometimes to give.
FAQ
Design Team is split into two pods - Product Design, where designers are working with their assigned product teams, and Visual Design, that works across multiple external and internal brand touch points varying from marketing, through web up to employer branding.
Figma is life. We use it for our everyday work, that's where all our files are being stored and where we maintain our unique design system. We do as well use full Adobe Suite or Jitter where Figma is not capable enough yet.
We don't like to separate design from the business we work with. That's why Product Designers work with their respective Product Teams and the goal of the designer are no different than the goal of the Team they work with daily. For the Visual Design we are part of the larger ecosystem of marketing and comms, where our key KPIs are aligned with common acquisition metrics.
We like to have fun and as we work hard we play hard as well. Our distributed Team works from multiple cities and countries, so we don't have a luxury to meet too often, but we try to gather as a group every 3-6 months and when we do, we like to have a good dinner, have a drink or seven, sing, dance or just talk and laugh.
Finance & Operations
Greetings! Welcome to the F&O headquarters! 👋
We are a highly-skilled, multi-talented team that supports Tidio with financial and legal advice. Our most significant focus is providing financial analysis and recommendations for business decisions. We manage investor relations and the company's cash flows, as well as salaries, invoices, and settlements. We also administrate various R&D projects and support our HR team with documentation. You could say that at the end of the day, we're the wizards keeping all Tidio's formal wheels turning smoothly.
Why do we like being here:
Collaborative Environment
Tidio is a fast-growing scale up that has changed a lot throughout last 5 years. Our design have to be very receptive and swift to adapt to changes. It means that oftentimes we are challenged to design concepts outside of our comfort zone, but we can count on each other and if needed we meet and organise design sprint to tackle hardest challenges.
Impact
Our design Team is like no other. We like each other, respect each other, value each other and whenever we meet you can see that as a Team we got each other's backs. Team is diverse and has different point of views, but every person brings their perspective aiming to improve the solution. In the end we know we are together trying to solve the problem.
Opportunity for Growth
Tidio Product is innovating and bringing AI transformation to previously stale and rather conservative Customer Service industry. As designers at Tidio we are at the forefront of those changes and have unique problems ahead of us.
FAQ
We communicate on a daily basis via our Slack channels, via Google Meet, and phone. We update our work in teams once a week during online meetings and biweekly we have our “F&O Talks,” where we share ideas and do some brainstorming to improve the department. We meet roughly every two months in one of the offices, where we delegate work and carry out 1-on-1 meetings.
Our most important value is taking ownership of our work. We also believe working together as a team is easier when we trust each other.
We are all huge foodies, so when we have team meetings, we usually pick a nice restaurant to go to, catch up, and have a good time 🤗
More from us
Check out the latest finance-related publications (yes, our team was involved in making it happen) 😎
Marketing
Howdy! Welcome to our space! 👋
If you think we are another typical Marketing department… Well, you are so wrong! 🙃 In our team, you will find experts from different fields: writers, outreach, performance, affiliate marketers and researchers, who put a lot of heart into making Tidio's conversion skyrocket on every single level! 🚀
Our team is spread across continents and we differ as individuals, but we have the same motivations - the crazy thirst for knowledge and the courage to test new strategies, which allow us to build authority and trust for Tidio's online presence.
Why do we like being here:
Opportunity to Disrupt the Market
It’s fascinating and extremely motivating to play an active part in the current AI revolution in customer support. The marketing team shares Tidio’s ambitions to become a top-of-mind brand for the next-gen CS. This vision comes with challenges, but it only excites us to push through.
Independence and Flexibility
Even though Tidio celebrated its 10th-anniversary last year, it has kept its agile approach to work, giving us the much-needed freedom to experiment with bold marketing strategies. Our “fail-fast” principle allows us to quickly kick off new marketing activities, test them, draw conclusions, and move forward.
Focus on Meaningful Partnerships
Over the past years, we’ve built meaningful relationships with various partners. These expand from the biggest media outlets like Forbes or Techradar to niche, specialized podcasts. Having hundreds of active partners not only fuels our acquisition efforts and spreads the word about Tidio, but also provides extremely valuable feedback on the product, competition, and market changes, which adds even greater importance to our work.
Team of Experts
One of the most compelling aspects of our work is collaborating with individuals who excel in their fields. It enriches our projects and fosters continuous learning and growth within the team. Whether brainstorming strategies or tackling complex challenges, our team’s depth of knowledge and experience empowers us to achieve remarkable results.
FAQ
Of course, as befits Tidioers, every quarter, we create our individual and team OITs (Objective, Indicators, and Tasks) that help us make the right decisions, stay engaged, and improve our overall results.
One of our key metrics and a Pole Star of all our marketing activities is CLV - Customer Lifetime Value.
A data-driven approach to every decision we make. When in doubt, ask for data! 😎
We love to travel and can talk about it on and on! 🤩 There was even a time when our team members connected on daily calls from Portugal, Italy, Croatia, Cyprus, Montenegro... And we feel it's just the beginning - can't wait for some workation together! 🚀
People & Culture
Hi! We’re the P&C team! 👋
Our responsibilities cover delivering excellent candidate experience in the talent acquisition process, employer branding, development of Tidioers, and nurturing the company’s culture.
The projects we work on include Grow With Tidio Hub - a professional development program for Tidioers, Tidio Ambassadors - a program dedicated to developing our people's personal brands, Buddy Program - an onboarding initiative for new hires, Tidio Camp – our annual company get-together, and many more 😎
Why do we like being here:
Tangible Impact on Business
At Tidio, our team plays a crucial role as a partner to the business in developing the organization. One of our best motivators is witnessing our work’s results in action and our impact on the company’s structure and culture.
Genuine Work Culture
What makes working at Tidio productive and satisfying is its genuine culture built on transparency, trust, and straightforward communication. This vibe creates an easy-going, professional team atmosphere where we can be honest with each other, openly discuss ideas, and build strong relationships.
Smart and Supportive Team
One of the best things about working here is our fantastic, close-knit team. Intelligent, dedicated teammates and leaders you know you can always count on with any challenge make everyday collaboration greatly rewarding.
Authonomy and Ownership
The autonomy and ownership we have in our roles in the P&C team empower us to be our best. This allows us to confidently take the initiative, make decisions, and feel invested in the outcomes of our work. In the long run, it fosters creativity, innovation, and a strong sense of accountability within our team.
FAQ
We start our week with a longer team sync meeting online. We focus on our individual work during the other weekdays and keep in touch with each other via Slack. We also tend to meet for a shorter informal meeting over a digital cup of coffee on a regular basis. What’s more, every 3 months we meet as a whole team for a 3 day-long PC Summit.
Our work as well as the work of any other Tidioer is based around OIT (Objective, Indicators, Tasks) every quarter we create. This way, we know what to prioritize and focus on, and we can put some number on it. One of our key metrics is eNPS - an employee-centric index of how likely Tidioers are to recommend working in our organization to their friends.
We keep tabs on key metrics for our team and organization using a mix of tools. This involves checking in on things like how well people get along with their managers, if their growth needs are met, and whether they feel valued and happy. We use engagement surveys through Bob, our HR system, to stay on top of this. Our hiring plans are thought out well in advance, so it’s not a „go with the flow” strategy. But the real cool stuff happens in Tableau. There, we get live dashboards that show us everything from how candidates are feeling to important recruitment stats and how our employer brand is doing.
Obviously, as Tidioers we share the company's values. On top of that, we value fairness and transparency. Both in terms of collaborating as a team and maintaining relations with candidates or employees from other teams.
We’re big fans of pets. Our dream team integration is to take alpacas for a long walk...
More from us
We try to actively apply our Learn & Share value by engaging in various initiatives. Check out the projects we got involved in so far:
Product
Hello! We’re the product heroes! 👋
We ensure to build the right things in the right way. We are accountable for implementing product strategy, building the roadmap, and identifying problems worth solving. We choose what gets built, promote what is new, and measure performance. Our duties include strategic thinking around Customer Service (and beyond!) and executing discovery and delivery processes.
The customer-centric areas we work on include synchronous communication (multichannel chat, flows, Lyro) & asynchronous communication (ticketing, mailing). All tied with actionable data delivered with web, mobile and desktop apps.
Why do we like being here:
Skilled, Ambitious Team
Regardless of the position, everyone aspires to contribute significantly through their work. Expectations are high but well-balanced with in-team support and constant feedback, which results in high engagement. And that’s incredible! “First, gather the team” is what they say in many superhero films, don’t they?
Exciting Product
We won’t hesitate to admit that our customer support platform offers many great possibilities and many problems to solve. This AI-powered tool is constantly evolving, and given its global scale, it requires our team to always stay on top of things, listen to clients’ needs, experiment, and pivot quickly. It’s never dull here, and there are so many things we have yet to achieve!
Flexible Work
Creating something great doesn’t go well with a strict 9-to-5 approach. Creativity and ownership know no boundaries yet require work-life balance. What we value a lot here is flexibility and a focus on results, not strict working hours or a focus solely on tasks.
FAQ
All the work related to ideation, validation, and results measurement takes place in collaboration with the rest of the Product team, including Product Managers, Product Designers, UX Researchers. The execution, though is where the SCRUM teams jump in. Those teams consist of a Product Managers, Developers, QA, Designer, and UX Researcher.
Activation, adoption, retention... to name just a few. But we are not data-obsessed. We like to say about ourselves that we are data-informed! 😎
Our favourites include Figma, UserTesting, Jira, Miro, Notion, HotJar, Amplitude, and Tableau.
Shaping the future 😇 🚀
That we personally and as a team constantly learn, grow, and improve our processes, to deliver the highest quality product!
First of all, it would be ownership on projects. Second of all, it would be feedback - never enough feedback 😉
More from us
We try to actively apply our Learn & Share value by engaging in various initiatives. Check out the projects we got involved in so far:
Sales
Thinking about $$$? Meet the Sales team!
We're a dynamic group of Account Executives and Sales Development Representatives dedicated to driving growth and forging meaningful customer connections. Our mission is to empower small and medium entrepreneurs with tailored solutions and exceptional service.
Our Sales Development Representatives are experts at prospecting and engaging with potential customers to uncover new opportunities. Our Account Executives on the other hand, excel at understanding customer needs and delivering personalized solutions through Tidio’s product. The cherry on top is our Sales Ops squad, which conducts sales analysis, manages data and contributes to creating the team’s strategy.
Together, we're dedicated to providing an outstanding sales experience with honesty, integrity, and a drive for excellence. Join us as we reshape sales at Tidio and team up with businesses on their path to success!
Why do we like being here:
High-Quality Product
Tidio customer service platform is highly appreciated by customers (4.7/5 rating on Shopify and G2). The premium package (Tidio +) we work with offers incredible value for money for clients with features often customized by our implementation team. It’s a pleasure and great pride to offer such quality solutions to clients.
Teamwork and Impact on the Strategy
We have the ambition to achieve big results, so that’s why we are not afraid to test new ways of doing things. We aim to apply best practices and share knowledge, yet give each other space to try different approaches. We don’t hesitate to speak up and contribute ideas to improve our team’s strategy. Each of us is empowered to be a co-creator of our joint success.
Meaningful Mission
Making the customer experience frictionless for everyone through the support of AI is the mission behind Tidio and something that helps us keep up the motivation. No significant change happened overnight, did it?
Being the Client’s Partner
We don’t only sell the product. We aspire to be a trusted partner to our clients, consulting them on making the most of Tidio to increase sales and offer the best customer service on their website. We believe that our client’s success is the best proof of our work.
FAQ
We maintain a structured approach through weekly meetings for various roles, including AEs, SDRs, and Sales Ops, complemented by regular 1:1s with the team’s manager. Additionally, we hold deep-dive Sales monthly meetings to ensure alignment and progress across the team.
Our core tools include Hubspot for prospect management, Gong for sales call analysis, Slack and Zoom for communication, and GSuite & Notion for documentation and collaboration.
Show me the money! 😇 We are in Sales, so our primary focus is revenue metrics such as MRR and ARR. These are coupled with individual and team-level quota attainment, average deal size, win rate, sales cycle velocity, and sales team activity metrics.
We value a collaborative environment where everyone’s voice matters! We prioritize results, transparency, fairness, feedback, and continuous learning from both successes and missed opportunities. Besides acting as a team, we equally value our customers - nothing is more fulfilling than seeing the results of our hard work live on a customer’s website.
We enjoy discussing industry trends, sharing tips and tricks we’ve uncovered while selling, refining our strategies, and enhancing our pitch collectively. We find fulfillment in our agile approach, adapting to market dynamics and reflecting on lost opportunities to improve continuously as a team.
So far, we have thought of two different spirit animals for two reasons. The first could be a mountain goat, as we explore beyond the boundaries and take it one mountain at a time. The second option could be a pod of dolphins, as we work together using communication, intelligence, and agility to navigate through challenges and achieve the objectives of our customers.
Tidio Careers Blog
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