Absolutely not! Live chat is just the tip of the iceberg! Our goal is to become a must-have tool for any e-commerce, a true customer experience platform that accompanies page visitors during their whole lifecycle. Sounds good? Ideally, a server hosting platform and Tidio will be the only two things one needs to launch their online business and start growing 😉 Tidio is not just a live chat. It means automation for your customer support, chatbots for your online shop (including AI-driven conversational bot named Lyro), as well as new ways to increase sales and gain customers.

What differentiates our communicator from similar tools available in the market is, first of all, our dedication to one defined target group - micro and small entrepreneurs.

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‍Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch tool. We focus on keeping our tool simple and easy-to-use, yet still offering premium quality of features and affordable, modular pricing.

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What also makes Tidio stand out is our AI solution named Lyro, which is the first conversational AI chatbot available for every user even on the free-forever plan.

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At Tidio, Product & Engineering teams are organized in value streams. What are value streams? They are groups of teams working on similar topics that deliver common goal (value) for our customers. For example our Customer Service Value Stream consists of 4 teams that contribute to the same goal – to offer a world class customer service tool.

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What about work inside Engineering teams? The teams work in Scrum, and some use other Agile approaches. We have 2-week sprints and a strong focus on customer needs. Our Product Managers work very closely with the Engineering Managers as well as our Data team, gaining tons of insights based on customers' behaviour.

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What is very important for us is the quality of our code. Every week, our Developers dedicate one day for code improvement (Improvement Fridays 😎), and during our Backend and Frontend guilds, we discuss guidelines that help us improve and stay solid with our work.

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Recently, we also introduced "team tourism", which means our Developers and QAs can work a few sprints in another team to get to know a different part of the product and gain new experience.

Using the full spectrum of natural language processing methods, we deliver services that automate text processing to enrich users' experience and add extra value hidden in textual data. We are responsible for the full ML lifecycle, from building a preprocessing pipeline, through designing and implementing the entire architecture for experiments, to deploying the final product, monitoring, and continuously improving model performance.

Are you curious about Tidio AI? Our new conversational AI product Lyro uses LLMs combined with our in-house models to provide coherent conversations tailored to specific use cases.

In a nutshell, our Data Team delivers insights that help us navigate the product strategy and maintain a healthy service. Data Engineers make sure we collect, transform and maintain data in multiple dimensions; this data is then served to our data analysts and data scientists (and hence product sales), as well as the whole company. We communicate with the organisation through a dedicated Slack channel, where just about anyone can ask for a specific metric or number.

Due to our enormous growth, there are plenty of opportunities to develop

(#GrowWithTidio is our motto for a reason). We often undertake cross-team initiatives; our developers cooperate closely with the DevOps and Machine Learning teams. 

We use our training budget to participate in conferences or trainings - e.g. each year we take part in PHPers Summit and Boiling Frogs conferences in Poland. We also aim to develop our skills and learn from the best (e.g. Bottega IT Minds). Following our learn & share value, we organise internal lightening talks, and meet regularly at our Tech Guilds, where we build a development ecosystem ready for scaling the team (as we grow really fast 😉) 

Development in the Technology department isn’t only about growing your technical skills. If you decide to develop your career in a managerial direction you can take part in our internal workshops for new managers (Leaders Labs). If you’d like to strengthen your personal brand and gain more exposure as an expert in your field we’ve got you covered in our Tidio Ambassadors program.

After a period of intensive growth, we now focus on making our teams work like a "well-oiled machine" and providing the most outstanding value for our clients. We organize our teams in value streams that allow deepening our expertise in a given field and maximizing our impact.

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