Absolutely not! Live chat is just the tip of the iceberg! Our goal is to become a must-have tool for any e-commerce, a true customer experience platform that accompanies page visitors during their whole lifecycle. Sounds good? Ideally, a server hosting platform and Tidio will be the only two things one needs to launch their online business and start growing 😉 Tidio is not just a live chat. It means automation for your customer support, chatbots for your online shop (including bots powered by machine learning), as well as new ways to increase sales and gain customers.

What differentiates our communicator from other similar tools available in the market is, first of all, our dedication to one defined target group - micro and small entrepreneurs. As a result, we focus on keeping our tool simple and easy-to-use, yet still offering premium quality of features and affordable, modular pricing.

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Product teams work in Scrum, and some use other Agile approaches. A typical team consists of 4-7 Engineers, a PO, and a Designer or a UX Researcher. We cooperate with the DevOps team daily. We have 2-week sprints and a strong focus on customer needs. Our POs work very closely with the Data team, gaining tons of insights based on customers' behaviour. What is very important for us is the quality of our code. Every week, our Developers dedicate one day for code improvement (Improvement Fridays 😎), and during our Backend and Frontend guilds, we discuss guidelines that help us improve and stay solid with our work.

Using the full spectrum of natural language processing methods, we deliver services that automate text processing to enrich users' experience and add extra value hidden in textual data. We are responsible for the full ML lifecycle, from building a preprocessing pipeline, through designing and implementing the entire architecture for experiments, to deploying the final product, monitoring, and continuously improving model performance.

In a nutshell, our Data Team delivers insights that help us navigate the product strategy and maintain a healthy service. Data engineers make sure we collect, transform and maintain data in multiple dimensions; this data is then served to our data analysts and data scientists (and hence product sales), as well as the whole company. We communicate with the organisation through a dedicated Slack channel, where just about anyone can ask for a specific metric or number.

Due to our enormous growth, there are plenty of opportunities to develop

(#GrowWithTidio is our motto for a reason). We often undertake cross-team initiatives; our developers cooperate closely with the DevOps and Machine Learning teams. 

We use our training budget to participate in conferences (we've recently taken part in the Data Science Summit, the PHPers Summit, and The Hack Summit) or trainings. We also aim to develop our skills and learn from the best (e.g. Bottega IT Minds). Following our learn & share value, we organise internal lightening talks, and meet regularly at our Tech Guilds, where we build a development ecosystem ready for scaling the team (as we grow really fast 😉) 

Development in the technology department isn’t only about growing your technical skills. If you decide to develop your career in a managerial direction you can take part in our internal workshops for new managers (Leaders Labs). If you’d like to strengthen your personal brand and gain more exposure as an expert in your field we’ve got you covered in our Tidio Ambassadors program.

We are going to scale very fast. We’re actually doubling the number of people in Tech each year, which influences the startup/scale-up vibe in the team 😇. It also means we’re a different Tech department each year, with different challenges. Solutions are not always easy, but you can trust there is always a lot of satisfaction in the end!