A life enthusiast for whom the glass is always half full. Even if there is no water at all, I always find a way to "make a rain" to fill it up :) Who am I? I'm Ewa, People & Culture Operations Leader at Tidio, whose main mission is to share positive vibes among our community and take care of each case related to employees' well-being. Creativity, lateral thinking, and constant contact with others are a permanent part of my daily work. One is obvious - no chance of boredom!
What does "Grow with Tidio" mean to you?
It's the combination of an employee's potential and ambition with the company's substantive support and true faith.
Over three years ago, I started my career as Office Assistant, and it took me little time to realize what I'd like to do and specialize in. Even if there weren't any plans for my current position, Tidio gave me a chance to create it by myself.
What is the recipe for that kind of self-fulfillment at Tidio?
Just add a significant portion of your motivation, mix it with the engagement, and let the "cook" improve it with valuable experience. Do not be afraid of feedback because only that can make you a master in the future.
What do you do in Tidio? What does your day look like?
Generally speaking, I ensure the smooth functioning of our day-to-day operations connected with employees' well-being. I am responsible for addressing any concerns related to Tidioers' satisfaction level, so my day usually involves a lot of interaction with different people. What do I mean by that? Let's start with creating internal policies and communication, coordinating events and integrations, and providing new benefits solutions. That's not the end of my to-do list cause I am also taking care of New Hires and ensuring they feel welcomed from the very beginning.
With the various tasks and projects, there's never a dull moment! Each day is different, and it's not easy to define some daily work frameworks cause routine is far away from my reality.
📚 Want to know more about our onboarding process? Read the article on our approach to your first day at Tidio.
What three words would you use to describe Tidio to someone?
The three words best describe Tidio are dynamic, supportive, and fair.
It is dynamic because it constantly adapts to new challenges while still maintaining its core values and mission.
The support provided by the leaders and managers is unparalleled, with a focus on the personal and professional growth of the teammates. They take care of Tidioers' needs, try to meet their expectations, and are always willing to offer a helping hand and share their experience.
And lastly, Tidio is a company built on fairness. No matter what your seniority level is, each Tidioer is treated with respect and care.
These three qualities make Tidio a truly unique and great place to work.
What has been the most important moment for you working at Tidio so far?
There have been several crucial moments, but if I had to choose one, it would be the day I moved to the People and Culture Department and created my own Operations unit. Being a part of Tidio means endless possibilities for your development. I'm the lucky one who can say that I literally picked the range of responsibilities based on my needs and aspirations and proactively designed my position! This moment marked the beginning of a new chapter in my career path, and I felt extremely excited about becoming one of the creators of how our employees perceive Tidio as a workplace.
What is your favorite part of your role?
Basically, what I appreciate the most is the opportunity to positively impact my colleagues' work environment.
Whether we talk about small internal initiatives or significant global events, the joy and smiles on their faces always give a huge kick and motivate me to keep going with various actions. I've always been passionate about helping people, so my current role allows me to do something good for them and increase their work-life comfort level. I treat a company community like a living system that you must observe and react to its signals. The only way to keep it in good condition is to treat it respectfully and listen carefully.
What would you say is the biggest challenge you have overcome in your role?
As People & Culture Operations Leader, I had to understand one thing - there are some situations when I cannot satisfy everyone's needs even If I do my best. Finding a solution that meets each person's expectations can be difficult with a diverse group of employees, each with their priorities.
However, I have learned to overcome these challenges by being proactive and open to feedback. I always listen to all sides and come up with creative solutions that balance the needs of the individual with the company's overall goals. While it's not easy, by being transparent, empathetic, and solution-focused, I can overcome difficult situations and find the best outcome for everyone involved.
What are your hobbies? What do you love to do after work?
The biggest passion of my life is traveling. There is no better way to experience this world's uniqueness than to explore it step by step. What I love the most about it is the ability to go beyond my limits, take out of my comfort zone, and finally fill it out with inspiration. Meeting different people, discovering cultures, experiencing new flavors, and admiring breathtaking views are only a few benefits I get during the adventures. Apart from that, I'm a fan of any creative activity like making ceramics or creating colorful stained glass windows.
Name the one most important thing that you learned as a leader.
One of the most important things I have learned is the importance of trust. To make your teammates productive and motivated, you must trust their abilities and avoid the urge to control every aspect of their work obsessively. It means giving them the space to take ownership of their tasks and to use their initiative and creativity to find solutions. By trusting people and stepping back to allow them to take the lead, they are more engaged, productive, and motivated in their work.