Our mission

Our mission is to help entrepreneurs grow!
 We aim to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.
At the same time, we build a company where we can do amazing things by using our unique skills!

So far, we've reached a few milestones:

Tytus & Marcin
Tidio founders

Tidio is founded in Szczecin (Poland) by Tytus and Marcin.

We employ 6 people.

2013
Release!

Our live chat is released.

First clients buy our product.

2014
InCredibles winners!

We win InCredibles– the Kulczyk Investment acceleration program, dedicated to the most promising Polish startups.

2017
bValue investment!

One of the biggest Polish venture capital firms, bValue, starts to support us.

We employ 20 people.

2018
Inovo investment!

Inovo Venture Partners investment of 4 mln PLN.

Tidio becomes the 4th most popular

live chat in the world and employs

50 people.

2019
Warsaw office

We grow even bigger and open our second office - in Warsaw.

2020
Series B Investment

Tidio raises $25 million in Series B Investment round!

150+ people on board. Growing strong!

2022
International team

Tidio now hires over 150+ people across 3 continents.

2022
We hit $1 million in MRR!
2023
Release of Tidio AI and Lyro

AI is now available for all clients, even on our free plan.

2023

Our values

We differ as people and as professionals. What unites us as Tidioers are the values we agree to follow. They guide us when creating value for our customers and for our organization alike.

Focus on impact
Take Ownership
Learn & Share
Play Fair

Focus on impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • Every task we take and decision we make, we always think about its eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying no a lot. And that’s ok. Long-term goals and values are always before short-term gains.

tidio team photograph member

Focus on Impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • With every task we take and every decision we make, we think about the eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying "no" a lot. And that's OK. Long-term goals and values always outweigh short-term gains.

Take Ownership

  • There is always an owner. We work together, ask and help each other, but in the end, your project is yours. 

  • Ownership also brings trust. We trust that what we plan is the best for our customers and for Tidio. 

  • We know that others can count on us and we can count on them. Knowing that everyone is accountable makes every process easier by design.

Learn & Share

  • We believe in life-long learning. And once we learn something, we don’t keep it to ourselves. 

  • We keep up to date on what’s happening in the company and other teams to always see the bigger picture. 

  • We are not afraid of failing. In fact, we never give up. If we learn that our initial assumptions have been wrong, that's fine! We will make sure not to fall into the same trap again.

tidio team photograph

Play Fair

  • We differ in experience, knowledge, and responsibilities. And that’s what is best about us. We welcome and include everyone, apply the same policies, and treat others the way we want to be treated.

  • We give feedback and recognition to others and welcome everyone to express their opinions no matter what their role or field of experience are.

  • Thanks to this, we don’t just make sure Tidio is rewarding place to work. We also make sure no great idea is missed.

Focus on impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • Every task we take and decision we make, we always think about its eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying no a lot. And that’s ok. Long-term goals and values are always before short-term gains.

Take Ownership

  • There is always an owner. We work together, ask and help each other, but in the end, your project is yours. 

  • Ownership brings also trust. We trust that what we plan is the best for our customers and for Tidio. 

  • We know that others can count on us and we can count on them. Knowing that everyone is accountable makes every process easier by design.

Learn & Share

  • We believe in life-long learning. And once we learn something, we don’t keep it to ourselves. 

  • We keep up to date on what’s happening in the company and other teams to always see the bigger picture. 

  • We are not afraid of failing. In fact, we never give up. If our initial assumptions were wrong, and we’ve just learned that, that’s fine. We will make sure not to fall into the same trap again.

Play Fair

  • We differ in experience, knowledge and responsibilities. And that’s what’s the best about us. We welcome and include everyone, apply the same policies and treat each other just like we want to be treated. 

  • We give feedback and recognition to others and welcome everyone to express their opinions no matter the role or the field experience. 

  • Thanks to this, we don’t just make sure Tidio is rewarding to be. We also make sure no great idea is missed.