Our mission

Our mission is to help entrepreneurs grow!
We fulfill it by building the first true customer experience suite for micro- and small businesses, and giving them a competitive advantage. Together, we build a company where we can do amazing things by using our unique skills!

So far, we've reached a few milestones:

Tytus & Marcin
Tidio founders

Tidio is founded in Szczecin (Poland) by Tytus and Marcin.

We employ 6 people.

2013
Release!

Our live chat is released.

First clients buy our product.

2014
InCredibles winners!

We win InCredibles– the Kulczyk Investment acceleration program, dedicated to the most promising Polish startups.

2017
bValue investment!

One of the biggest Polish venture capital firms, bValue, starts to support us.

We employ 20 people.

2018
Inovo investment!

Inovo Venture Partners investment of 4 mln PLN.

Tidio becomes the 4th most popular

live chat in the world and employs

50 people.

2019
Warsaw office

We grow even bigger and open our second office - in Warsaw.

2020
120+ Tidioers

Our team is over 120 people

and becomes international.

2021
tidio team member avatartidio team member avatar
Tytus & Marcin Tidio Founders

Tidio is founded in Szczecin (Poland) by Tytus and Marcin.

We employ 6 people then.

right arrow icon
medal icon
InCredibles winners!

We win InCredibles– Kulczyk Investment acceleration program, dedicated to the most promising Polish startups.

right arrow icon
cash bag icon
Inovo investment!

Inovo Venture Partners investment
of 4 mln PLN.

Tidio becomes the 4th most popular live chat in the world and employs
50 people.

right arrow icon
hands icon
120+ Tidioers

Our team is over 120 people
and becomes international.

right arrow icon
2013
2014
2017
2018
2019
2020
2021
party icon
Release!

Our live chat is released.
First clients buy our product.

left arrow icon
value icon
bValue investment!

One of the biggest Polish venture capital firms, bValue, starts to support us.

We employ 20 people.

left arrow icon
office icon
Warsaw office

We grow even bigger and open the second office in Warsaw.

left arrow icon
2013
tidio team member avatartidio team member avatar
Tytus & Marcin Tidio Founders

Tidio is founded in Szczecin (Poland) by Tytus and Marcin.

We employ 6 people then.

right arrow icon
2014
party icon
Release!

Our live chat is released.
First clients buy our product.

left arrow icon
2017
medal icon
InCredibles winners!

We win InCredibles– Kulczyk Investment acceleration program, dedicated to the most promising Polish startups.

right arrow icon
2018
value icon
bValue investment!

One of the biggest Polish venture capital firms, bValue, starts to support us.

We employ 20 people.

left arrow icon
2019
cash bag icon
Inovo investment!

Inovo Venture Partners investment
of 4 mln PLN.

Tidio becomes the 4th most popular live chat in the world and employs
50 people.

right arrow icon
2020
office icon
Warsaw office

We grow even bigger and open the second office in Warsaw.

left arrow icon
2021
hands icon
120+ Tidioers

Our team is over 120 people
and becomes international.

right arrow icon

Our values

We differ as people and as professionals. What unites as as Tidioers are the values we agree to follow; they guide us when creating value for our customers and for our organization alike.

Focus on impact
Take Ownership
Learn & Share
Play Fair

Focus on impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • Every task we take and decision we make, we always think about its eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying no a lot. And that’s ok. Long-term goals and values are always before short-term gains.

tidio team photograph member

Focus on impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • With every task we take and every decision we make, we think about the eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying "no" a lot. And that's OK. Long-term goals and values always outweigh short-term gains.

Take Ownership

  • There is always an owner. We work together, ask and help each other, but in the end, your project is yours. 

  • Ownership also brings trust. We trust that what we plan is the best for our customers and for Tidio. 

  • We know that others can count on us and we can count on them. Knowing that everyone is accountable makes every process easier by design.

Learn & Share

  • We believe in life-long learning. And once we learn something, we don’t keep it to ourselves. 

  • We keep up to date on what’s happening in the company and other teams to always see the bigger picture. 

  • We are not afraid of failing. In fact, we never give up. If we learn that our initial assumptions have been wrong, that's fine! We will make sure not to fall into the same trap again.

tidio team photograph

Play Fair

  • We differ in experience, knowledge, and responsibilities. And that’s what is best about us. We welcome and include everyone, apply the same policies, and treat others the way we want to be treated.

  • We give feedback and recognition to others and welcome everyone to express their opinions no matter what their role or field of experience are.

  • Thanks to this, we don’t just make sure Tidio is rewarding place to work. We also make sure no great idea is missed.

Focus on impact

  • We build our products with a focus on the long-term value that we bring to our customers. With clearly set goals we aren’t afraid of autonomy.

  • Every task we take and decision we make, we always think about its eventual outcome and whether this is the best thing to focus on at the moment.

  • This also means saying no a lot. And that’s ok. Long-term goals and values are always before short-term gains.

Take Ownership

  • There is always an owner. We work together, ask and help each other, but in the end, your project is yours. 

  • Ownership brings also trust. We trust that what we plan is the best for our customers and for Tidio. 

  • We know that others can count on us and we can count on them. Knowing that everyone is accountable makes every process easier by design.

Learn & Share

  • We believe in life-long learning. And once we learn something, we don’t keep it to ourselves. 

  • We keep up to date on what’s happening in the company and other teams to always see the bigger picture. 

  • We are not afraid of failing. In fact, we never give up. If our initial assumptions were wrong, and we’ve just learned that, that’s fine. We will make sure not to fall into the same trap again.

Play Fair

  • We differ in experience, knowledge and responsibilities. And that’s what’s the best about us. We welcome and include everyone, apply the same policies and treat each other just like we want to be treated. 

  • We give feedback and recognition to others and welcome everyone to express their opinions no matter the role or the field experience. 

  • Thanks to this, we don’t just make sure Tidio is rewarding to be. We also make sure no great idea is missed.