Hi! I’m Paweł
I'm a Machine Learning Engineer at Tidio, and I've been here for about a year now. I've been working in ML for around 5 years, with a focus on NLP. Day-to-day, I work on developing new features and improvements for our datasources management and Lyro AI Agent – basically making sure our AI is smart, reliable, and actually helpful for real customer service needs.
What does "Grow with Tidio" mean to you?
For me, "Grow with Tidio" is about constant learning and pushing yourself beyond what you thought you could do. This past year has been the biggest step in my career – I've learned more than I expected and developed skills I didn't even know I needed. From day one during the interview process, I could feel the passion people have for what they're building, and that creates an environment where you naturally want to grow and improve. Being surrounded by skilled teammates who really know their stuff pushes you to be better too. It's growth through challenge, collaboration, and working on something meaningful.
What's a common myth about your professional field that you'd like to bust?
People think AI can replace ML engineers and software developers in general. AI is incredibly helpful, especially for well-specified tasks, but you still need humans in the loop. Someone has to check the outputs, make judgment calls, and understand the context. To be successful, you need to understand how the entire company works: different teams, different projects, how systems communicate with each other. When you're working with large codebases, microservices, and complex architectures, you need that big-picture overview to build features that actually make sense and work well together. That's something you can't do with just prompting LLMs.
How would you describe Tidio to your best friend?
Great workplace, smart people, and everyone's actually passionate about the product. The culture is supportive and there's this energy of building something that matters. What we do is create customer service software – so when you're shopping online and a chat pops up to help you, or you get a quick answer to your question at 2am, that's the kind of stuff we build. Tools that let businesses chat with their customers and use AI to handle a lot of the support automatically. It's the kind of work where you can see the impact pretty directly, which is nice. Plus the team culture is really good, which makes a huge difference day-to-day.
Any tips for someone looking to get into a career like yours?
Build side projects. I've been there – I read a lot of books and tutorials, but things only really made sense when I started building stuff myself. Academic knowledge is great, but nothing beats actually building stuff and breaking things in the process. Stay curious – always try to understand how things work under the hood, even if it's not directly related to what you're working on. That curiosity will take you far. And remember – when a project feels overwhelming, just start. It's easy to overthink and try to plan everything perfectly upfront, but once you actually begin working on it step by step, things fall into place. The solution becomes clear as you go.
What are your hobbies? What do you love to do after work?
After work, hitting the gym is how I stay active and clear my mind. I'm really into coffee and love trying different beans to find new flavors. I'm a football fan and FC Barcelona supporter, so I watch games when time allows. I also enjoy coding side projects when something interesting catches my attention, and traveling to new places is always something I'm up for.
