Our Teams

Our company is comprised of specialists from diverse professional backgrounds.
Get to know each team to find out if you’ll get along!

Product
Hi! We’re the Product team! 👋

We ensure to build the right things in the right way. We are accountable for implementing product strategy, building the roadmap, and identifying problems worth solving. We choose what gets built, promote what is new, and measure performance. Our duties include strategic thinking around Customer Service (and beyond!) and executing discovery and delivery processes. 

The customer-centric areas we work on include synchronous communication (multichannel chat, chatbots) & asynchronous communication (ticketing, mailing). All tied with actionable data delivered with web, mobile and desktop apps.

Sounds interesting? Read through to learn more👇

FAQ

Questions?
We are happy to answer!

What do you value as a team?
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First of all, it would be ownership on projects. Second of all, it would be feedback - never enough feedback 😉

What do you perceive as your biggest success?
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That we personally and as a team constantly learn, grow, and improve our processes, to deliver the highest quality product!

What do you like doing together?
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Shaping the future 😇 🚀

Are there any specific tools that you use as a team?
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Our favourites include Figma, UserTesting, Jira, Miro, Notion, HotJar, Amplitude, and Tableau.

Do you have any metrics that tell you you're doing a good job?
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Activation, adoption, retention... to name just a few. But we are not data-obsessed. We like to say about ourselves that we are data-informed! 😎

How do you organize your work as a team?
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All the work related to ideation, validation, and results measurement takes place in collaboration with the rest of the Product team, including Product Managers, Product Designers, UX Researchers. The execution, though is where the SCRUM teams jump in. Those teams consist of a Product Managers, Developers, QA, Designer, and UX Researcher.

Our TOP 3 book recommendations:

Would you like to know what we read as a team? Obviously, there is a lot out there in literature that makes our hearts beat faster, but if we had to choose the best of the best, it would be as follows:

🔹 Escaping the Build Trap: How Effective Product Management Creates Real Value by M. Perri
🔹 Lean Analytics: Use Data to Build a Better Startup Faster by A. Croll
🔹 INSPIRED: How to Create Tech Products Customers Love by M. Cagan

Have you read any of these? Awesome! It will be an excellent conversation starter 😉
Marketing
Hi! We're the Marketing team! ! 👋

If you think we are another typical marketing department… Well, you are so wrong! 🙃 In our team, you will find experts from different fields: writers, graphic designers, outreach specialists, and researchers, who put a lot of heart to make Tidio's conversion skyrocket on every single level! 🚀

What do we exactly do? Based on current trends and our thorough research, we create articles and Digital PR campaigns quoted by key outlets of IT worlds like Forbes or PCMAG (no bragging, check THIS 😎
👉 How 'Human' Must a Chatbot Be to Engage Actual Humans?). 

Following the best SEO practices and effective backlink-building techniques, we bring our content and landing pages to the top of search engine rankings. 

We differ, but we have the same motivations - the crazy thirst for knowledge and the courage to test new strategies, which allow us to build authority and trust for Tidio's online presence. 

Sounds interesting? Read through to learn more👇

FAQ

Questions?
We are happy to answer!

Do you have any metrics you follow to know that you are doing a good job?
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Of course, as befits Tidioers, every quarter, we create our individual and team OITs (Objective, Indicators, and Tasks) that help us make the right decisions, stay engaged, and improve our overall results.

One of our key metrics and a Pole Star of all our marketing activities is CLV - Customer Lifetime Value.

What do you value as a team?
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A data-driven approach to every decision we make. When in doubt, ask for data! 😎

What do you like doing together?
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We love to travel and can talk about it on and on! 🤩 There was even a time when our team members connected on daily calls from Portugal, Italy, Croatia, Cyprus, Montenegro... And we feel it's just the beginning - can't wait for some workation together! 🚀

Our TOP 3 book recommendations:

Would you like to know what we read as a team? Obviously, there is a lot out there in literature that makes our hearts beat faster, but if we had to choose the best of the best, it would be as follows:

🔹 "The Ultimate Guide To Content Marketing & Digital PR: How to get attention for your business, turbocharge your ranking and establish yourself as an authority" by Ch. Marchant, L. Nicholson, T. Cameron-Kitchen
🔹 "Storytelling with Data: A Data Visualization Guide for Business Professionals" by C.Nussbaumer Knaflic
🔹 “Thinking, Fast and Slow" by D. Kahneman

Have you read any of these? Awesome! It will be an excellent conversation starter 😉
Customer Experience
Hi! We’re the Customer Experience team!  👋

Our goal is to provide our customers with the best support and world-class service, interacting with everyone the same way and assuring top quality.
Our team connects Tidio customers with specialists who deliver technical and pre-sale services. Our main goal is to support our users and provide them with the best experience. We strive to use the skills of each team member to the fullest (e.g. soft skills like empathy, which allows us to understand the user's emotions or technical skills, which in turn helps personalise our services to any customer).

Sounds interesting? Read through to learn more👇

FAQ

Questions?
We are happy to answer!

How do you organize your work as a team?
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We provide our support 24h a day from Monday to Friday, while during the weekends we answer our users' inquiries via emails. We offer help to all of our users via a chat widget installed on our website www.tidio.com as well as through the same chat widget visible in every Tidio admin panel. Our Customer Success Managers work with their clients on demand.

Do you have any metrics that tell you you're doing a good job?
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Oh yes, how else would we know we're doing a great job? 😇 For us, the most important are:

  • Churn rate - we help clients get value from Tidio and when they do, churn rate decreases!
  • CSAT
  • Contact Rate
  • Internal Quality Score
Are there any specific tools that you use as a team?
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  • Tidio 💙
  • Zendesk
  • Klaus
  • GetGuru
  • Document 360
What do you value as a team?
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The values that we find most important are:

  • A customer-centric approach
  • Honesty
  • Quality

Our TOP 3 book recommendations:

Would you like to know what we read as a team? Obviously, there is a lot out there in literature that makes our hearts beat faster, but if we had to choose the best of the best, it would be as follows:

🔹 "The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you" by R.Fitzpatrick
🔹 "The 7 Habits of Highly Effective People" by S.R.Covey
🔹 (PL) "Customer Experience Management. Moc pozytywnych doświadczeń klientów w budowaniu Twojej przewagi na rynku" by Katarzyna Wojciechowska

Have you read any of these? Awesome! It will be an excellent conversation starter 😉

More from us

We try to actively implement the company’s Learn & Share value by engaging in various initiatives. Check out the projects we got involved in so far:

Finance & Operations
Hi! We’re the Finance & Operations team! 👋

Are you curious what we do? What don't we do, that is the real question 😎We are generally able to bend space and time but if you really want to know the details, our responsibilities cover: taking care of salaries, invoices, and settlements, managing the company's cash flows and securing liquidity position, providing tax, accounting, and legal compliance across all areas. On some days we also administrate R&D projects and check HR documentation. On the operations side of things we also manage the office budget, arrange business trips for Tidioers, and maintain high quality supplies at our sites. But these are just some of the things... We truly are a highly skilled, multitalented team that can literally take on anything 😇

Sounds interesting? Read through to learn some details 👇

FAQ

Questions?
We are happy to answer!

How do you organize your work as a team?
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We communicate on a daily basis via our Slack channels, via Google Meet, and phone. We update our work in teams once a week during online meetings and biweekly we have our “F&O Talks,” where we share ideas and do some brainstorming to improve the department. We meet roughly every two months in one of the offices, where we delegate work and carry out 1-on-1 meetings.

What do you value as a team?
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Our most important value is taking ownership of our work. We also believe working together as a team is easier when we trust each other.

What do you like doing together?
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We are all huge foodies, so when we have team meetings, we usually pick a nice restaurant to go to, catch up, and have a good time 🤗

Our TOP 3 book recommendations:

Would you like to know what we read as a team? Obviously, there is a lot out there in literature that makes our hearts beat faster, but if we had to choose the best of the best, it would be as follows:

🔹 "Getting Things Done: The Art of Stress-Free Productivity" by D. Allen
🔹 "Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad One" by J. Clear
🔹 “Million Dollar Habits: Proven Power Practices to Double and Triple Your Income" by B.Tracy

Have you read any of these? Awesome! It will be an excellent conversation starter 😉

More from us

Check out the latest finance-related publications (yes, our team was involved in making it happen) 😎

People & Culture
Hi! We’re the People & Culture team! 👋

Our responsibilities cover delivering excellent candidate experience in the recruitment process, employer branding, development of Tidioers, and nurturing the company’s culture.

The projects we work on include Leaders Labs - workshops for employees taking on leadership roles, Tidio Ambassadors - a program dedicated to developing our people's personal brands, Buddy Program - an onboarding initiative for new hires, Tidio Camp – our annual company get-together, and many more 😎

Sounds interesting? Read through to learn more👇

FAQ

Questions?
We are happy to answer!

How do you organize your work as a team?
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We start our week with a longer team sync meeting online. We focus on our individual work during the other weekdays and keep in touch with each other via Slack. We also tend to meet for a shorter informal meeting over a digital cup of coffee on a regular basis. What’s more, every 3 months we meet as a whole team for a 3 day-long PC Summit.

Do you have any metrics that tell you you're doing a good job?
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Our work as well as the work of any other Tidioer is based around OIT (Objective, Indicators, Tasks) every quarter we create. This way, we know what to prioritize and focus on, and we can put some number on it. One of our key metrics is eNPS - an employee-centric index of how likely Tidioers are to recommend working in our organization to their friends.

What tools do you use as a team?
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We keep tabs on key metrics for our team and organization using a mix of tools. This involves checking in on things like how well people get along with their managers, if their growth needs are met, and whether they feel valued and happy. We use engagement surveys through Bob, our HR system, to stay on top of this. Our hiring plans are thought out well in advance, so it’s not a „go with the flow” strategy. But the real cool stuff happens in Tableau. There, we get live dashboards that show us everything from how candidates are feeling to important recruitment stats and how our employer brand is doing.

What do you value as a team?
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Obviously, as Tidioers we share the company's values. On top of that, we value fairness and transparency. Both in terms of collaborating as a team and maintaining relations with candidates or employees from other teams.

What do you like doing together?
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We’re big fans of pets. Our dream team integration is to take alpacas for a long walk...

Our TOP 3 book recommendations:

Would you like to know what we read as a team? Obviously, there is a lot out there in literature that makes our hearts beat faster, but if we had to choose the best of the best, it would be as follows:

🔹 “Radical Candor - Care Personally and Challenge Directly" K.Scott
🔹 “From Zero To 1,000: The Organisational Playbook For Startups" A.Caron
🔹 “Nine Lies About Work: A Freethinking Leader’s Guide to the Real World” M. Buckingham, A. Goodal

Have you read any of these? Awesome! It will be an excellent conversation starter 😉